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In order to process trade transactions, it is necessary to communicate with your bank about the instruments and transactions being processed in the Trade Services system. This communication occurs by working with the Mail and Notifications pages in the Messages area of the system. The tasks you can perform for messages and notifications depend on your security rights for working with them.
See an example of the Messages area.
To perform messages tasks successfully in the system, it is important to understand the following concepts:
Following is a summary of the incoming and outgoing messages that you work with in the Messages area:
Incoming messages are always from the bank, and can either be discrepancy notices or free format messages. Incoming notifications that a transaction has been processed or cancelled appear in the Notifications page.
Outgoing messages are also always to the bank, and can either be free format messages or responses, or responses to discrepancy notices from the bank (these are discrepancy responses). Outgoing free format messages are either in reference to a specific transaction or contain general trade-related information.
Messages move through the Trade Services system, starting from the time that the message is received from the bank (incoming message) or created in draft form (outgoing message or response). As part of the workflow of a message, any authorised user can route incoming or outgoing messages in the Mail page to another user or organisation through the route message functionality. Messages that appear in the Notifications page cannot be routed to other users. The Mail page indicates the person to whom the message is currently assigned. This person is generally the person to whom the message has been routed or the person who last took action on the message (sent it to the bank, saved it, deleted it, and so on).
Messages are organised into folders in the Mail page, to help organise the messages that require action or response from your organisation or that are in draft form before being sent to your bank . The table below summarises the contents of each folder in the Mail page.
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Folder |
Description |
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Inbox |
Contains messages that have been received from your bank that require action from your organisation. Messages that have been received from your bank that do not require action are listed in the Notifications tab. After messages in this folder are deleted, they appear with the related instrument in the Instrument History tab. |
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Drafts |
Contains messages or responses that have been started and saved as a draft. This folder also contains messages that have been routed to a person or organisation within your organisation, but not yet sent to the bank. After messages in this folder are deleted, they no longer appear anywhere in the system. |
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Sent to Bank |
Contains messages and responses that have been sent to your bank. After messages in this folder are deleted, they appear with the related instrument in the Instrument History tab. |
The following table describes each action button that can appear on message pages. Different action buttons appear on a message, depending on the message's status, whether the message is in edit mode or read-only mode, and/or the user's security rights for messages. If a user has view only security rights for messages and notifications, all messages display in read-only mode. Incoming messages are always displayed in read-only mode.
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Action |
Available for Message Types |
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All incoming messages New outgoing messages Outgoing messages assigned to the user who opens it Outgoing messages not assigned to the user who opens it Outgoing messages not assigned to the user who opens it |
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All incoming messages |
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All incoming messages Outgoing messages assigned to the user who opens it Outgoing messages that have already been sent to bank |
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All incoming messages Outgoing messages assigned to the user who opens it Outgoing messages not assigned to the user who opens it Outgoing messages in read-only mode Outgoing messages that have already been sent to bank |
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New outgoing messages Outgoing messages assigned to the user who opens it |
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New outgoing messages Outgoing messages assigned to the user who opens it |
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New outgoing messages |
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Outgoing messages not assigned to the user who opens it |
When more than one user has the security rights to create and reply to mail messages, the situation can occur in which two users try to update the same message or response at the same time. To ensure data integrity, only the first user to save changes to the mail message or response will be successful; the other user or users who opened the message or response will need to cancel his or her changes and reopen the message or response to apply the changes.
